#2 overall evidence · Updated 12 Oct 2026 · www.empathia.ai · North America (support: +1-437-781-9194 Canada)

Empathia AI

End-to-end clinical workflow AI (intake, ambient scribe, follow-up) with Accuro API + EMMA browser toolkit

Overall evidence 85.8/100 — weighted pillars

Overall evidence 85.8 / 100 weighted index

Pricing transparency
69%
Canadian EMR integration
100%
Templates & adherence
90%
Note quality
100%
Language & live translation
67%
Capture workflow
100%
Access & platforms (CHI matrix)
100%
Solution features (CHI matrix)
90%
Privacy & security (CHI matrix)
100%
Privacy & retention (documented)
92%
Enterprise & platform
69%
User support (CHI matrix)
88%
Clinical evidence
50%

675-cell manifest snapshot

76 documented · 62 full support (✓) · 10 partial (◐) · 4 not supported (✗) · 76 cells with linked sources (*)

Capability matrix highlights

Live from the same 675-cell manifest as the hub matrix (including enterprise, privacy, CHI, and clinical-evidence rows). Updated when matrix research changes — scroll down for every row on this vendor.

Clinical evidence & program

  • Peer-reviewed / third-party clinical studyEmpathia AI: Peer-reviewed / third-party clinical study — NoNo

    OntarioMD partner branding only; not one of the three randomized AI scribe products in the July 2024 OMD/WIHV report.

    “PCPs were randomly assigned to one of three AI scribe products”

    Source
  • Infoway program evaluation dataEmpathia AI: Infoway program evaluation data — YesYes

    Empathia pricing page lists Canada Health Infoway among trusted organization logos.

    “Canada Health Infoway”

    Source
  • Published outcomes metricsEmpathia AI: Published outcomes metrics — PartialPartial

    Homepage cites 96% retention; no linked peer-reviewed outcomes study.

    “96%”

    Source
  • Quantified time savings (vendor)Empathia AI: Quantified time savings (vendor) — PartialPartial

    Help center marketing claim on daily charting time saved.

    “This saves you hours each day from charting and other administrative documentation.”

    Source

French & multilingual

  • French clinical outputEmpathia AI: French clinical output — YesYes

    Help centre documents French consultations and French clinical note output (English and Spanish also supported); aligned with updated Infoway/CHI French row.

    “the AI will autodetect and pick up on it and generate the note in English (or French).”

    Source
  • French language (CHI row)Empathia AI: French language (CHI row) — YesYes

    Help centre documents French encounters and French note output (English and Spanish also supported).

    “generate the note in English (or French)”

    Source
  • Support in French (CHI)Empathia AI: Support in French (CHI) — PartialPartial

    Pricing cites dedicated local support and a Canada support line (+437); French-language support not named explicitly on public pages.

    “Dedicated Local Support”

    Source
  • Onboarding in French (CHI)Empathia AI: Onboarding in French (CHI) — YesYes

    Infoway portal Commencer l'inscription path plus French product documentation on help centre.

    “Commencer l'inscription”

    Source
  • Multilingual input (> EN/FR)Empathia AI: Multilingual input (> EN/FR) — YesYes

    CHI matrix checkmark for multilingual capabilities beyond English/French.

    “Multilingual Capabilities (in addition to English and French) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓”

    Source
  • Live translation during visitEmpathia AI: Live translation during visit — NoNo

    Multilingual consult capture and note output — no documented bidirectional live translation UI during the visit.

    “Empathia AI allows you to conduct your consultation in a different language, without additional settings.”

    Source

Enterprise & procurement

  • Group / volume licensingEmpathia AI: Group / volume licensing — YesYes

    Clinics & Teams tier: custom pricing with multi-user management and centralized billing.

    “Multi-user management”

    Source
  • Uptime / support SLAEmpathia AI: Uptime / support SLA — PartialPartial

    Clinics & Teams tier lists dedicated account support; no public uptime or response-time SLA.

    “Dedicated account support”

    Source
  • Custom agreements (BAA, retention, SSO)Empathia AI: Custom agreements (BAA, retention, SSO) — YesYes

    Public Data Processing Agreement (dpa.html); Clinics & Teams tier lists custom integrations; portal Data Management supports configurable retention.

    “This Data Processing Agreement (“DPA”) forms part of the Terms of Use”

    Source
  • Developer API / SDKEmpathia AI: Developer API / SDK — PartialPartial

    Help centre documents API-based EMR integrations (Accuro, Epic, etc.); no public third-party developer SDK catalog.

    “API-Based Integrations (Seamless & Native)”

    Source
  • Usage statistics / admin consoleEmpathia AI: Usage statistics / admin console — YesYes

    Clinics & Teams tier documents multi-user org admin; empathia.ai UI shows Follow-Up Center weekly activity stats and Task Manager usage counts for clinic oversight.

    “24 Letters Generated this week”

    Source

Privacy & retention (documented)

  • Data in Canada at rest & in transit?Yes

    Data-security page: dedicated AWS infrastructure in Montréal for Canadian physicians; AES-256 at rest and TLS in transit documented.

    “dedicated infrastructures with Amazon Web Services in Montreal, Quebec”

    Source
  • Configurable data retentionEmpathia AI: Configurable data retention — YesYes

    Physician portal Data Management: set days to keep recordings/transcripts (default 30) or enable instant deletion; notes retention configurable up to 7 years per data-security page.

    “The default is 30 days.”

    Source
  • Raw audio retained?Yes — default 30 days (configurable)

    Data Management: recordings kept for user-set days (default 30) or instant deletion when enabled.

    “The default is 30 days.”

    Source
  • BAA / DPA publishedEmpathia AI: BAA / DPA published — YesYes

    Public Data Processing Agreement (DPA) with GDPR SCCs; trust vault lists Data Processing Agreement under Legal.

    “Data Processing Agreement”

    Source
  • Subprocessor transparencyEmpathia AI: Subprocessor transparency — YesYes

    Empathia Trust Vault (Scrut) publishes sub-processors with locations; public DPA Annex III lists AWS, Azure, OpenAI, Mixpanel, Sumo Logic, Atlassian, Google, Freshworks.

    “Amazon Web Services — Cloud Service Provider — Oregon, USA and Quebec, Canada”

    Source
  • PIA completion offered?Empathia AI: PIA completion offered? — PartialPartial

    Trust vault FAQ addresses provincial PIAs; documentation gated behind trust login — not a public vendor PIA PDF on empathia.ai.

    “Do you have Privacy Impact Assessments (PIAs) for each Canadian province?”

    Source
  • Data residency in Canada (CHI)Empathia AI: Data residency in Canada (CHI) — YesYes

    CHI data residency in Canada ✓.

    “CHI data residency in Canada ✓.”

    Source
Infoway program
Pre-qualified vendor
  • Infoway pre-qualified; partners listed on site include Canada Health Infoway and OntarioMD.
  • CHI EMR matrix: API integrations documented for Juno EMR and OSCAR Pro rows; Accuro API per vendor help centre.
  • Infoway portal lists French Language Capabilities; help centre documents French encounters and note output.
  • Public DPA (dpa.html) and Montréal AWS residency documented on data-security page (privacy matrix rows).
Pricing & limits
  • Free trial: $0 · 100 encounters, all Premium features, no credit card
  • Premium (annual): $50 · Full platform: intake, scribe, follow-up features on pricing page
  • Premium (monthly): $75 · Same as annual Premium
  • Clinics & teams: Custom · Multi-user, centralized billing, custom integrations

Accuro REST API integration included at no additional cost for Accuro subscribers (per Empathia help centre).

Hosting, residency & certifications

Dedicated AWS infrastructure in Montréal for Canadian physicians (data-security page); AES-256 at rest and TLS in transit.

Certifications / frameworks: SOC 2 Type II, HIPAA, PHIPA, PIPEDA (per website)

Privacy & security documentation
EMR integrations (exact type)

Accuro (QHR) · marketplace api

Bi-directional API: SSO to Accuro, sync schedule (up to 14 days), pull history/meds/allergies, push SOAP/consults/referrals via Send to EMR.

Reads: Schedule, Medical history bands, Medications, Allergies, Patient demographics

Writes: SOAP notes, Referrals, Consult letters, Encounter notes in Accuro

Restrictions: Per-physician QHR marketplace vendor form + indemnity; setup ~3 weeks.

OSCAR Juno EMR · chrome extension

Chrome extension panel on e-chart encounter; copy/append note into open encounter.

Reads: Open encounter context when launched from schedule “E” e-chart

Writes: Append generated note to encounter being edited

Restrictions: Must open e-chart from schedule list “E” button (not alternate e-chart+ path).

OSCAR Pro · browser extension

EMMA Autofill/AutoPull toolkit supports OSCAR Pro among web EMRs (extension-based).

Reads: Patient chart fields via EMMA autofill

Writes: Autofill encounter and requisition fields from Empathia encounters

Epic · official rest api

Listed under live direct integrations in Empathia help centre; CHI matrix lists Pippen on Epic — Empathia documents Epic as live API integration.

Reads: Patient context (vendor docs)

Writes: Notes via direct integration

TELUS Med Access · browser extension

EMMA toolkit Autofill supports Med Access among listed web EMRs.

Reads: Chart fields via extension

Writes: Autofill from Empathia encounter list

TELUS CHR · browser extension

EMMA Autofill / extension workflow for CHR (Input Health).

Reads: Chart fields via extension

Writes: Autofill from encounter

TELUS PS Suite · browser extension

EMMA extension autofill for PS Suite where enabled.

Reads: Chart fields

Writes: Autofill note fields

Healthquest · browser extension

EMMA Autofill lists Healthquest among supported web EMRs.

Reads: Chart context

Writes: Autofill fields

Intrahealth Profile · browser extension

EMMA Autofill supports Profile EMR.

Reads: Chart fields

Writes: Autofill from Empathia

MYLE EMR (MEDFAR) · browser extension

EMMA lists Medfar/MYLE among autofill-supported EMRs.

Reads: Chart fields

Writes: Autofill note content

TELUS Wolf EMR · browser extension

EMMA Autofill / AutoPull extension workflow for Wolf EMR.

Reads: Chart fields via extension

Writes: Autofill from Empathia encounter

TELUS Medesync · browser extension

EMMA extension lists Medesync for AutoFill into chart fields.

Reads: Chart fields via extension

Writes: Autofill note content

Clinical performance

OntarioMD/WIHV randomized trial (2024) — trial product

Not one of the three trial arms

The July 2024 OntarioMD/WIHV primary-care evaluation randomly assigned 162 physicians to Scribeberry, Tali, or WELL AI Voice (Nexus) only; this vendor was not a randomized trial product.

Grade: verified

Clinician retention (vendor marketing)

96% retention rate

Stated on homepage/pricing; sample and methodology not published.

Grade: vendor-reported

Adoption scale (vendor marketing)

8,800+ clinicians, 30+ specialties

Homepage counter; not independently audited.

Grade: vendor-reported

Third-party reviews

No linked third-party review profile verified yet.

Case studies (dated, with consent notes)

Seeking consenting clinicians for independent hub case studies.

Capability & quality matrix

Same rows as the hub quality matrix, filtered to this vendor.

Templates & adherence

  • Custom note templatesYes

    CHI roster matrix marks User Customizable Template(s) for Empathia; site also lists specialty templates.

    Source
  • Template adherence controlsYes

    EMMA AutoFill maps generated notes and structured encounter data into EMR fields; templates are personalized before push.

    Source
  • Billing / diagnosis code suggestionsYes

    Empathia’s help centre documents automated ICD and province-based service code generation (including ICD-OHIP) from scribed or dictated notes.

    Source
  • PDF / provincial form fillingYes

    Forms & certificates lane documented separately from ICD/billing automation.

    Source
  • Clinic-wide template sharingPartial

    Clinics & Teams plan lists multi-user management without centralized template library.

    Source

Note quality

  • Draft during encounterYes

    Help center describes ambient transcription during visits with rapid draft notes.

    Source
  • Structured edit before filingYes

    Homepage during-visit module lists smart editing before follow-up documentation export.

    Source
  • Ambient (conversation) captureYes

    Empathia’s help centre states the AI scribe listens ambiently during normal patient encounters and transcribes the conversation into structured notes.

    Source
  • Direct dictation modeYes

    Empathia’s FAQ lists Record Dictation as a mode for dictating a patient note, including verbatim or structured dictation options.

    Source
  • Required clinician review before chartYes

    Empathia’s Canadian consent guidance tells clinicians to explain that they review and sign AI-generated notes before chart use.

    Source

Language & live translation

  • French clinical outputYes

    Help centre documents French consultations and French clinical note output (English and Spanish also supported); aligned with updated Infoway/CHI French row.

    Source
  • Multilingual input (> EN/FR)Yes

    CHI matrix checkmark for multilingual capabilities beyond English/French.

    Source
  • Live translation during visitNo

    Multilingual consult capture and note output — no documented bidirectional live translation UI during the visit.

    Source

Capture workflow

  • Virtual visit captureYes

    Premium plan feature list includes built-in voice and video telemedicine.

    Source
  • Offline captureYes

    Doctors of BC CHI AI Scribe Features Matrix documents Offline Capability for empathia.

    Source

Access & platforms (CHI matrix)

  • Offline capture (CHI)Yes

    Doctors of BC CHI AI Scribe Features Matrix documents offline capability footnote for empathia.

    Source
  • Windows appYes

    Doctors of BC CHI AI Scribe Features Matrix documents Windows Compatibility for empathia.

    Source
  • macOS appYes

    Doctors of BC CHI AI Scribe Features Matrix documents macOS Compatibility for empathia.

    Source
  • iOS appYes

    Doctors of BC CHI AI Scribe Features Matrix documents iOS Compatibility for empathia.

    Source
  • Android appYes

    Doctors of BC CHI AI Scribe Features Matrix documents Android Compatibility for empathia.

    Source

Solution features (CHI matrix)

  • User preferencesYes

    Infoway CHI feature matrix marks clinician user preference settings (✓).

    Source
  • Edit note before filing (CHI)Yes

    Infoway CHI feature matrix marks ability to edit generated note content (✓).

    Source
  • Transcribed note templates (CHI)Yes

    Infoway CHI feature matrix marks transcribed note templates (✓).

    Source
  • User-customizable templates (CHI)Yes

    Infoway CHI feature matrix marks user-customizable templates (✓).

    Source
  • French language (CHI row)Yes

    Help centre documents French encounters and French note output (English and Spanish also supported).

    Source
  • Multilingual beyond EN/FR (CHI)Yes

    CHI multilingual (beyond EN/FR) ✓.

    Source
  • Pause / resume transcriptionYes

    CHI transcription pause and resume ✓.

    Source
  • Multiple speakersYes

    CHI multiple speaker support ✓.

    Source
  • Multi-user / clinic seatsYes

    CHI multiple-user simultaneous use ✓.

    Source
  • Patient-facing summaryYes

    CHI generate summary note for patient ✓.

    Source
  • Referral note generation (CHI)Yes

    CHI generate referral note ✓.

    Source
  • Patient intake / pre-visit formsYes

    Empathia documents an AI Pre-visit Intake feature that sends questionnaires patients complete on phone or computer before appointments, with summaries in the clinician account.

    Source
  • Phone / voice agent (front office)Yes

    Empathia Front Desk Emma is documented as an AI receptionist for phone, SMS, and web that answers calls, books appointments, and handles refill requests 24/7.

    Source
  • Inbox / document triagePartial

    Empathia’s early-access AI Receptionist and Inbox Agent routes routine phone calls and posts structured summaries in the dashboard; it is not documented as triaging incoming lab faxes or EMR document inboxes into workflow tasks.

    Source
  • EMR task automationYes

    Empathia’s marketed follow-up center includes a task manager that extracts and tracks post-visit tasks from clinical workflow.

    Source
  • Chart agents (beyond scribe)Partial

    Empathia markets an end-to-end clinical platform (intake, scribe, forms, billing, receptionist pilot) but does not document a single named in-chart agent that executes forms, fax, and tasks from one chart conversation.

    Source
  • Multiple visits at once—

    Empathia’s public site describes before/during/after visit lanes but does not state support for concurrent unfinished encounters or a multi-session queue.

    Source
  • Multi-language note outputYes

    Empathia support docs list Spanish as a chart note output language in addition to English and French.

    Source
  • AI chat (post-encounter)Yes

    Drug interaction Q&A and EMMA toolkit chat-style workflows documented.

    Source
  • Document upload & analysisYes

    Support article documents AutoPull summarization of PDFs, scans, and lab results.

    Source
  • Refine transcripts & contextYes

    Help centre documents an Encounter Transcript view with Retranscribe to fix gaps/language and Replace and Regenerate notes from the updated transcript.

    Source

Privacy & security (CHI matrix)

  • Data residency in Canada (CHI)Yes

    CHI data residency in Canada ✓.

    Source

Privacy & retention (documented)

  • Raw audio retained?Yes — default 30 days (configurable)

    Data Management: recordings kept for user-set days (default 30) or instant deletion when enabled.

    Source
  • Data in Canada at rest & in transit?Yes

    Data-security page: dedicated AWS infrastructure in Montréal for Canadian physicians; AES-256 at rest and TLS in transit documented.

    Source
  • Configurable data retentionYes

    Physician portal Data Management: set days to keep recordings/transcripts (default 30) or enable instant deletion; notes retention configurable up to 7 years per data-security page.

    Source
  • BAA / DPA publishedYes

    Public Data Processing Agreement (DPA) with GDPR SCCs; trust vault lists Data Processing Agreement under Legal.

    Source
  • Subprocessor transparencyYes

    Empathia Trust Vault (Scrut) publishes sub-processors with locations; public DPA Annex III lists AWS, Azure, OpenAI, Mixpanel, Sumo Logic, Atlassian, Google, Freshworks.

    Source
  • PIA completion offered?Partial

    Trust vault FAQ addresses provincial PIAs; documentation gated behind trust login — not a public vendor PIA PDF on empathia.ai.

    Source

Enterprise & platform

  • Developer API / SDKPartial

    Help centre documents API-based EMR integrations (Accuro, Epic, etc.); no public third-party developer SDK catalog.

    Source
  • Group / volume licensingYes

    Clinics & Teams tier: custom pricing with multi-user management and centralized billing.

    Source
  • MCP server (Model Context Protocol)No

    No MCP server documented on empathia.ai or support portal.

    Source
  • Agents / agentic workflowsPartial

    Empathia markets Front Desk Emma and workflow modules; no public multi-agent SDK is documented.

    Source
  • Usage statistics / admin consoleYes

    Clinics & Teams tier documents multi-user org admin; empathia.ai UI shows Follow-Up Center weekly activity stats and Task Manager usage counts for clinic oversight.

    Source
  • Price / contract trackingYes

    Published Premium $50/mo annual and $75/mo monthly pricing.

    Source
  • Uptime / support SLAPartial

    Clinics & Teams tier lists dedicated account support; no public uptime or response-time SLA.

    Source
  • Custom agreements (BAA, retention, SSO)Yes

    Public Data Processing Agreement (dpa.html); Clinics & Teams tier lists custom integrations; portal Data Management supports configurable retention.

    Source

User support (CHI matrix)

  • Technical support (CHI)Yes

    CHI technical support ✓.

    Source
  • Support in French (CHI)Partial

    Pricing cites dedicated local support and a Canada support line (+437); French-language support not named explicitly on public pages.

    Source
  • Clinician onboarding (CHI)Yes

    CHI primary care clinician onboarding support ✓.

    Source
  • Onboarding in French (CHI)Yes

    Infoway portal Commencer l'inscription path plus French product documentation on help centre.

    Source

Clinical evidence

  • Peer-reviewed / third-party clinical studyNo

    OntarioMD partner branding only; not one of the three randomized AI scribe products in the July 2024 OMD/WIHV report.

    Source
  • Infoway program evaluation dataYes

    Empathia pricing page lists Canada Health Infoway among trusted organization logos.

    Source
  • Quantified time savings (vendor)Partial

    Help center marketing claim on daily charting time saved.

    Source
  • Published outcomes metricsPartial

    Homepage cites 96% retention; no linked peer-reviewed outcomes study.

    Source